Cancellation Policy
I understand that life happens and sometimes you may need to cancel or reschedule your appointment. To ensure fairness and availability for all of my clients, please take note of our cancellation policy:
- 24-Hour Notice: I require at least 24 hours' notice for any cancellations or rescheduling of appointments. This allows me to offer the slot to other clients in need.
- Late Cancellations: Cancellations made less than 24 hours before your appointment will incur a fee of 50% of the session cost. This fee covers the time and resource set aside for your treatment.
- No-Shows: If you do not show up for your appointment without prior notice, you will be charged the full session fee.
- Rescheduling: You can reschedule your appointment at any time up to 24 hours before your session without any penalty. Please contact me as soon as possible to make alternative arrangements.
- Emergency Situations: I understand that emergencies happen. If you need to cancel at the last minute due to an emergency, please inform me as soon as possible, and I will do our best to accommodate your situation.
Thank you for your understanding and cooperation. Your commitment helps me to provide the best possible service to all of my clients.
GDPR Compliance
At Zen Reflexology, your privacy is my priority. I am fully committed to complying with the General Data Protection Regulation (GDPR). Here’s how I handle your data:
- Data Collection: I collect only the necessary personal information required to provide my services, including your name, contact details, and health information relevant to your treatments.
- Data Usage: Your data is used exclusively for appointment scheduling, treatment planning, and maintaining accurate client records. I do not share your information with third parties without your explicit consent.
- Data Security: I follow robust security measures to protect your personal data from unauthorised access, alteration, or disclosure. Your information is stored securely and accessed only by myself.
- Your Rights: You have the right to access, correct, or delete your personal data at any time. If you wish to exercise any of these rights or have any concerns about your data, please contact me to discuss..
By using my services, you consent to the collection and use of your personal information as described in this policy.