Booking, Payment + Cancellation

Payment

Changes to Bookings

Changes to Bookings

For your first appointment, payment is by bank transfer and is due 48 hours before your session.


If payment hasn’t been received by then, the appointment may be cancelled and the space offered to somebody else.

Changes to Bookings

Changes to Bookings

Changes to Bookings

If you need to cancel or rearrange, please let me know as soon as you can by phone, email or message.


At least 48 hours’ notice is required.

  • Less than 48 hours’ notice: 50% of the treatment fee may be charged 
  • Missed appointments / no-shows: the full treatment fee may be charged 

Late cancellations are difficult to refill at short notice, so this helps protect the time I’ve reserved for you.

Distance Bookings

Distance Bookings

Distance Bookings

If you book online, by phone, email or message, consumer cancellation rights may apply.


For many distance bookings, there is a 14-day cancellation period from the date the booking is made.


If you ask for your appointment or package to begin within those 14 days, you may be asked to confirm that you’re happy for the service to start before the cancellation period has ended.


If part of a service has already been provided before you cancel, you may need to pay for the proportion already supplied.

If you have any questions about this before booking, please contact me.

Scope of Support

Distance Bookings

Distance Bookings

The Zen Within offers complementary wellbeing support through reflexology, facial rituals and sleep support.


 These are complementary wellbeing services intended for relaxation and wellbeing. They do not replace medical care, diagnosis, treatment, counselling, psychotherapy, emergency support or specialist advice. 


I do not diagnose, treat or cure medical conditions.

If anything you share suggests that medical support may be appropriate, I’ll encourage you to speak with your GP or another suitable healthcare professional.